AI forms + Zammad
Intelligent tickets from email — turn messages into contextual, automated requests.
Mail2Ticket watches your inbox, suggests the right fields, enriches the payload, and delivers categorized tickets straight into Zammad with SLAs and automations configured out of the box.
Flow
Real-time categorizations ready for Zammad queues.
What teams automate with Mail2Ticket
Every building block is optimized for modern support operations.
Smart intake form
Suggested fields, inline validations, and automatic enrichment keep tickets clean from the first touch.
Dynamic templates
Generate and send polished replies or internal notes using reusable AI-powered templates.
Zammad routing
Dispatch tickets straight to queues with SLAs, priorities, and tags synced through the API.
Frictionless integration
Connect any inbox with your Zammad key—no custom code, no maintenance scripts.
Automation rules
Trigger alerts, escalations, and auto responses the second intent or sentiment changes.
Operational intelligence
Surface insights on backlog, intent mix, and urgency so teams can focus on what matters.
How it works
1. Capture
Emails land in Mail2Ticket where AI extracts entities and suggests structured fields.
2. Enrich
Templates assemble the ideal payload while automations add routing context and tags.
3. Dispatch
Tickets sync instantly with Zammad queues, keeping SLAs and responses always on track.
Beta & Demo
We are onboarding a limited cohort of teams to validate workflows and co-design automations. Leave your work email and we will reach out within 24h.
→ Request Demo AccessLoved by support and ops leaders
“Mail2Ticket removed an entire layer of triage. Tickets arrive with the exact tags our SLA logic needs.”
Mariana Costa
Head of CX, Atlantium
“The templates feel magical—agents approve and reply in seconds instead of writing from scratch.”
Leo Romano
Support Lead, HelixPay
“Finally a bridge between email chaos and Zammad discipline. Automation took us from reactive to proactive.”
Clara Vitale
Operations Director, NovaAir
FAQ
Is the beta free?
?Yes. Early teams get white-glove onboarding, support, and custom automation tweaks at no cost.
How do I connect my Zammad instance?
?Generate an API token and share your endpoint—MAIL2TICKET guides you with a secure wizard in under five minutes.
Do you store my emails?
?All payloads are encrypted in transit and at rest; you can configure automatic redaction for secrets.